Customer Service Specialist
The story of Fairlo began when our founders, Jimmy and Shamon, saw first-hand how unfair and predatory lending practices can trap people in cycles of debt. Their mother had been misled by a large bank, and instead of being offered a lifeline, she was pushed further into financial difficulties. That injustice sparked something: to build a company that reimagines credit - rooted in transparency, flexibility, and respect. That company became Fairlo.
Where we are now
Since launching in 2018, Fairlo has helped tens of thousands of customers access responsible credit when life happens. With 35,000+ active users, a 4.7 Trustpilot rating from 4 100+ reviews, and an incredibly low churn rate, we’re proving that transparency and flexibility is not only the right thing to do - it’s a winning model.
We’re a tight team of 30 people based in Stockholm, Crete, and the UK. Backed by some of Sweden’s most experienced investors and driven by a culture that prizes kindness, courage, collaboration and common sense, we’re very proud of what we’ve built so far.
Where we’re going
In line with our long-term vision, we're entering an exciting new chapter of growth. This next phase is about scaling responsibly, driving innovation, and creating fair, transparent financial products that support our customers through every stage of life - all while staying true to our mission of building a fairer world, even when it comes to money.
Are you our next Customer Service Specialist?
We’re now looking for a service-minded, sharp, and tech-savvy team player who thrives on helping people and solving problems. As our next Customer Service Specialist, you’ll be the voice of Fairlo - supporting our customers with care, clarity, and purpose.
Some of the things you’ll do:
Respond to customer inquiries via email, phone, and chat in a timely and professional manner
Troubleshoot and resolve customer issues effectively, escalating complex cases when necessary
Follow up with customers to ensure satisfaction and issue resolution
Provide accurate information about products & services
Collaborate with other departments to solve customer-related problems
Identify and report recurring issues or trends to help improve customer service processes
Stay up to date with product knowledge and company updates
What we believe you bring:
A caring, social personality that thrives in a fast-moving, purpose-driven environment
At least 2 years of experience in a comparable customer service position
High computer proficiency and comfort working with different systems and tools
A natural ability to communicate clearly and empathetically in both Swedish and English
Strong organizational skills and a proactive, solution-oriented mindset
Sharp attention to detail and the ability to handle ambiguity with calm and confidence
A self-starter mentality, no prestige, and a collaborative attitude
Passion for fairness, financial inclusion, and responsible lending
Even better if you also have:
Previous experience in the financial, credit, or debt collection industry
Lived and worked in the UK and an understanding of financial services in the UK
Experience working with Zendesk or similar customer support platforms
A knack for tech and data - you’re interested in helping us improve how we track and understand customer contact
Where you’ll work:
Mostly in our Stockholm office, with occasional travel to our tech hub in Crete and the UK team. We offer a hybrid model, competitive benefits, and - most importantly - a deeply supportive and purpose-driven culture.
If you’re ready to combine your expertise with a mission that truly matters, we’d love to meet you. Apply today and join us in creating a more fair financial world.
- Team
- Customer Service
- Role
- Customer service specialist
- Locations
- Stockholm
- Remote status
- Hybrid

Stockholm
Perks & benefits
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Culture
Be part of building the financial world you’d like to live in, together with outstanding colleagues in a helpful atmosphere that brings out the best in us. Regardless of whether we calculate, write or play table tennis – we strive towards having a good balance and always having fun together.
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Remote or onsite work with flexible working hours
We're a digital business, and we know that remote work in a hybrid model, can be just as good as work done onsite. When joining Fairlo, you get to choose to work from our top location offices in Stockholm, Heraklion, Athens or London.
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Personal development
Educational expenses for courses or books, anything to make you better. If you grow – Fairlo grows.
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30 days vacation on top of public holidays
To be able to be creative and productive at work, it’s also important to take time off to relax and recharge.
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Options program
All employees joining Fairlo get shares according to a specific amount, once a year, as long as you're employed.
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Health & wellness subsidy
To promote a healthy lifestyle for both mind and body.
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Health insurance
Sometimes accidents happen. Stay calm – we got you covered with health insurance.
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Pension
Don’t worry about retirement, we got you covered there as well.
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Top of the line it-equipment of your choice
The way we work
We're a rapidly growing, dedicated team that believes in mutual respect and high aspirations. Our overarching goal is to simplify the complicated and always approach solutions asking ourselves: is this truly fair? Beyond that, treating our customers and each other fairly is the very core of our culture.
Diversity
We believe that teams that create something extraordinary consist of people with different backgrounds, experiences, competencies and personalities. No matter which of our offices you step into, you’ll be welcomed by a team with wildly different personalities and backgrounds.
Freedom based on business goals
Based on Fairlo's overall goals, everyone is given a full mandate within their area of responsibility and is expected to take responsibility for contributing to our greater goals.
Can-do-mindset
We are open about sharing problems and any challenges we see, but always with a focus on presenting solutions on how to move forward when doing so.
Passion
We’re curious and always keen to learn more and keep growing in our respective fields of expertise. We’re all passionate about what we do and where we’re going.
About Fairlo
We started Fairlo to make financial services more transparent, fair, and easy to use. To succeed, we're building a custom technological platform marketed with brand loyalty and excellent customer relationships in mind.
We'd love to hear your thoughts on our mission! Connect with us and let's talk more!
Customer Service Specialist
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