The story of Fairlo began when our founders, Jimmy and Shamon, saw first-hand how unfair and predatory lending practices can trap people in cycles of debt. Their mother had been misled by a large bank, and instead of being offered a lifeline, she was pushed further into financial difficulties. That injustice sparked something: to build a company that reimagines credit - rooted in transparency, flexibility, and respect. That company became Fairlo.

Where we are now

Since launching in 2018, Fairlo has helped tens of thousands of customers access responsible credit when life happens. With 35,000+ active users, a 4.7 Trustpilot rating from 4 100+ reviews, and an incredibly low churn rate, we’re proving that transparency and flexibility is not only the right thing to do - it’s a winning model.

We’re a tight team of 30 people based in Stockholm, Crete, and the UK. Backed by some of Sweden’s most experienced investors and driven by a culture that prizes kindness, courage, collaboration and common sense, we’re very proud of what we’ve built so far.

Where we’re going

In line with our long-term vision, we're entering an exciting new chapter of growth. This next phase is about scaling responsibly, driving innovation, and creating fair, transparent financial products that support our customers through every stage of life - all while staying true to our mission of building a fairer world, even when it comes to money.

Are you our next Customer Service Specialist?

We’re now looking for a service-minded, sharp, and tech-savvy team player who thrives on helping people and solving problems. As our next Customer Service Specialist, you’ll be the voice of Fairlo - supporting our customers with care, clarity, and purpose.

Some of the things you’ll do:

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner

• Troubleshoot and resolve customer issues effectively, escalating complex cases when necessary

• Follow up with customers to ensure satisfaction and issue resolution

• Provide accurate information about products & services

• Collaborate with other departments to solve customer-related problems

• Identify and report recurring issues or trends to help improve customer service processes

• Stay up to date with product knowledge and company updates
  
  

What we believe you bring:

• A caring, social personality that thrives in a fast-moving, purpose-driven environment

• At least 2 years of experience in a comparable customer service position

• High computer proficiency and comfort working with different systems and tools

• A natural ability to communicate clearly and empathetically in both Swedish and English

• Strong organizational skills and a proactive, solution-oriented mindset

• Sharp attention to detail and the ability to handle ambiguity with calm and confidence

• A self-starter mentality, no prestige, and a collaborative attitude

• Passion for fairness, financial inclusion, and responsible lending
  
  

Even better if you also have:

• Previous experience in the financial, credit, or debt collection industry

• Lived and worked in the UK and an understanding of financial services in the UK

• Experience working with Zendesk or similar customer support platforms

• A knack for tech and data - you’re interested in helping us improve how we track and understand customer contact
  
  

Where you’ll work:

Mostly in our Stockholm office, with occasional travel to our tech hub in Crete and the UK team. We offer a hybrid model, competitive benefits, and - most importantly - a deeply supportive and purpose-driven culture.

If you’re ready to combine your expertise with a mission that truly matters, we’d love to meet you. Apply today and join us in creating a more fair financial world.